With over 25 years of leading enablement and change management in tech, I’ve lost count of how many times I’ve heard, “Oh, ANYONE can lead change.” Each time, I do my best to keep my poker face—but, let’s just be honest, I’m still working on it!

A dedicated change practice with a prescriptively designed, full lifecycle, customized change offering is the game-changer for successful tech transformations. It guides through every step—from planning and execution to post-launch support—focusing not just on technology, but on the people side of change.

As we step into the new year, we know that tech service partners are gearing up for big goals and ambitious growth. Here's what else we know—achieving those goals can’t be just about delivering cutting-edge tech solutions anymore. The focus needs to shift to something even bigger: building long-term, lasting relationships with customers.